A Realistic Alternative

In order to maintain independence at home many people have a live-in carer to be their Care Collaborator around the house at various times of day. This may be to assist or carry out varying tasks including involvement in all aspects of care (assistance with getting up, washing, personal hygiene etc.) and generally ‘keeping house’ (organising correspondence, cleaning, cooking, laundry, and ironing). It may include shopping or accompanying their client on visits to friends, to town or just out for a breath of fresh air.

Live in care offers individuals the flexibility to have a different agenda each day if they wish. People may not wish to do this but the flexibility is there nonetheless. The daily tasks of everyday living can be fulfilled by the Care Collaborator but he/she can also help with other activities.

InSafeHands wishes to embrace support for their clients but to be as unobtrusive as they need to be if their presence is not required. This allows clients to have the privacy they require in the comfort of their own home.

Caregiver helping senior woman


 What tasks will my Care Collaborator carry out?

Care Collaborator’s will undertake almost anything you want them to. On an initial meeting an agreed plan of daily and weekly routines and tasks will be set up with you which prevent misunderstandings. The Care Collaborator s will use the agreed plans to base the daily activities on. All of our Care Collaborators are trained in all aspects of care as well as being experienced in ‘domestic duties’

What will my Care Collaborator NOT do?

Once InSafeHands have established precisely what you require on each visit we will work with the care plan to ensure your needs are met. We are unable to give injections or change sterile dressings and we will prompt medication taking but are not legally allowed to administer medication. We cannot carry out tasks which are likely to cause risk to either the person we provide care to or to our employees which is why we politely request that if any different tasks are needed please discuss with our office team first so that tasks can be assessed appropriately. Your Care Collaborator is there to help and care for you. We do not therefore normally cook or cater for guests. If there is anything outside your normal routine which you would like us to undertake, please give the InSafeHands office a ring and we will endeavour to get it sorted out for you.

How does InSafeHands recruit its Care Collaborators?

Care Collaborator s come from all sorts of backgrounds and with lots of different attributes. Our job is to identify which staff are best suited to each client and their care. Every applicant is interviewed face-to-face and references are taken up. The Care Collaborator s all share a caring nature but each staff member has gone through our In-house training programme which covers all aspects of the role. All our staff undergoes CRB clearance prior to employment.

What does the Care Collaborator need in the way of private space?

The Care Collaborator will need to have their own room with a bed, wardrobe and a television. This will allow him/her somewhere to go during their time off (if they choose not to go out) and lets them get a good night’s rest so that they are fit and able to do their job during the day.

What about food and drink for the Care Collaborator?

The Care Collaborator will normally eat meals with the family as part of the daily routines. You will not be expected to provide ‘special’ meals, but the Care Collaborator’s food and drink would normally be provided by you.

What are the working hours?

There is an expectation that your Care Collaborator should be available from 7.30am to 10pm but this does not necessarily mean that they should be working during all of that time. We normally arrange for 2 hours during each afternoon to be time off for the Care Collaborator. If this is not convenient other arrangements can be made.

What happens if I need my Care Collaborator to attend to me during the night?

Everyone understands that this may occasionally happen. Obviously if your Care Collaborator is awake with you at night, he/she will need to catch up on some sleep the next day, but that is to everyone’s benefit. If your needs include regular assistance at night we will re-arrange the schedule for the rest of the working week accordingly.

How long will my Care Collaborator stay with me?

Normally for periods of about five or six weeks at a time. At the end of that assignment, he/she will either take a short break (usually a week) and then return for another five weeks, or alternatively a new Care Collaborator will come in for the ‘long’ assignment. We will, of course, talk with you about your preferences and your options before we make any definite plans.

What Support will I receive from InSafeHands?

InSafeHands operate a manager support system to ensure that your Care Collaborator has the support of a manager or supervisor from 7am to 10pm every day including weekends and Bank Holidays. This means that there is someone at the end of the phone during these times to advise in the case of an emergency or where guidance is needed. In this way we make sure that we offer as full a support as we can.

What if I don’t like it or want to make changes?

Live-in care doesn’t suit everyone but it is great to give it a go. If it doesn’t work for you we will terminate at the end of the first Care Collaborator’s assignment (subject to the necessary notice period of four weeks). Similarly if any PA is unacceptable to you we would not return them to you for a second assignment. However we always take the time to talk through the implications with everyone involved to try to ensure that the right decisions are made in the first place.

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